Which Trusted Traders

As you know, Which? Trusted Traders and HETAS are two not for profit organisations that have a longstanding relationship. The partnership was designed to raise the profile of reputable HETAS installers by further endorsing your accreditation with HETAS.

Which? Trusted Traders fills an important gap in the market. A completely free-to-use service for all consumers, not just our members, Which? Trusted Traders exists to help people

find local traders they can depend on. At the same time, it gives trustworthy traders the recognition they deserve. While there are already a number of trader schemes in the marketplace, none can provide what Which? Trusted Traders provides – an endorsement from the UK’s leading independent consumer organisation.

When you’re endorsed by Which? you know it means something.

And Which? Trusted Traders is no different. Our trading standards professionals carefully assess every applicant to ensure they meet our high standards and look at the consumer element of your business. The assessment has been referred to as a ‘Health check’ and we will provide valuable advice on your paperwork, insurance (you’d be surprised how many traders are not covered for elements of their work) and ensure that your consumer facing element is fully compliant with best practice and consumer law.

“We know Which? has a great reputation and are a trusted well known company. Customers like to be put at ease with knowing necessary checks have been made on traders and feel more comfortable being able to view trusted feedback before they choose to go ahead. We feel that by being a Which? Trusted trader member we have made it easier for customers to secure work with us and feel at ease using us as a company.”

‘Lewis Sweet – South East Stoves & Fires’ – 21st September 2018

In other words, it’s not something we give to everyone. But, if your application is successful, then you can start reaping the many rewards:

• Benefit from the association with Which? Trusted Traders by displaying the endorsement icon alongside your own business logo & HETAS logo
• Your own business profile featured on the Which? Trusted Traders website
• A dedicated account manager to help you make the most of your endorsement and offer advice should you need it
• Regular updates to help you stay on top of any legislative or regulation changes
• Access to an Alternative Dispute Resolution (ADR) service to help resolve any customer disputes
• A subscription to the Which? Magazine

“We are prouder, have happy, safe customers. This results in more work, need I say more.”

Robert Wallace – Chimney Sweep, Chimney Build – 21st September 2018

As HETAS and Which? Trusted Traders are in Partnership, we can offer you a 50% discount on your first 6 months of being a Which? Trusted Trader. The application fee starts from £200 + VAT to get assessed for businesses with less than 19 employees. To find out more, please call us on 0117 981 2929 and quote PA-LEAF. Lines are open Monday – Friday 9am – 5pm. Alternatively, you can request a call back via https://trustedtraders.which.co.uk/for-traders/