Certificate of Compliance
Learn all about the HETAS Certificate of Compliance and why it’s so important.
HETAS Registered Installers notify installation work via the HETAS Technical Hub. Once notifications are on our system, we send records to the relevant Local Authorities every Tuesday and Certificates of Compliance (Building Regulation Compliance Certificates) are posted to the given dispatch addresses within 2 weeks.
Why is your certificate important?
The certificate demonstrates that the installation complies with the relevant Building Regulations. The information on the certificate is used to record your installation, and in England & Wales, it is used to notify your Local Authority Building Control Department (LABC) of the work that was undertaken. This self-certification takes the place of a Local Authority Building Notice. The information can be required to validate your home insurance and will be required in any home-selling process. Failure to notify the Local Authority can be an offence resulting in enforcement action.
Replacement Certificate
Copies of HETAS Certificates of Compliance can be ordered through our online search. Simply enter your postcode or reference number, supply your email address for verification and use the code received. You’ll then be able to find the certificate for the property.
Certificates cost £34.80.
Search
A new verification code is required per search.
Once you have your results, please click on the orange reference number to view the record and place your order.
Following payment, you will receive a confirmation email within 30 minutes which will include your certificate and an invoice. Please also check your junk emails.
Please choose one of the following to search for your certification by…
Your email address is required as we need to verify your search. We do not use this email for marketing purposes and is not stored anywhere on our system.
Certificate FAQs
What regional variations are there?
How will my installer notify HETAS?
I have not received my Certificate of Compliance.
There is an error on my HETAS Certificate of Compliance, how can I get this changed?
Additional Information
What regional variations are there?
Regulations and certification vary by regions.
Consumers in Scotland, Northern Ireland, Republic of Ireland and Isle of Man should contact their relevant Local Authority prior to commencing any installation work as the regulations for notification by Competent Person Scheme registrants does not apply in these regions.
Other regulations may apply to particular categories of work.
How will my installer notify HETAS?
Your HETAS Installer with notify your installation through the HETAS Technical Hub; the record will then be sent to the Local Authority from our system and your Certificate of Compliance should arrive within 2 weeks via Royal Mail.
I have not received my Certificate of Compliance.
From the completion of your installation, after your HETAS Installer has notified your work through the HETAS Technical Hub, your certificate should have arrived within 2 weeks via Royal Mail. If you have not yet received this, you have two months to get in touch with our support team and receive a replacement certificate. If over two months have passed you will have to pay a duplicate certificate fee. You can contact our support team at support@hetas.co.uk.
There is an error on my HETAS Certificate of Compliance, how can I get this changed?
If the installation is less than 6 months old and your installer is still HETAS Registered, we would recommend contacting the installer to request they issue you with a new Certificate of Compliance showing the correct information. Once you’ve received your new certificate please contact our Consumer Support Team to request we remove the incorrect record from our systems to ensure your installation is not duplicated.
If your installation is older than 6 months, or your installer is no longer HETAS Registered, please get in touch with our support team at support@hetas.co.uk or call 01684 215215 for assistance.
Additional Information
Where a hearth, fireplace, flue or chimney is provided as part of the work information essential to the correct application and use of these facilities should be permanently posted in the building. A way of meeting this requirement is for the installer to provide a Notice Plate.
You should also receive an operating manual for the appliance that has been installed.
Many operating manuals for HETAS Approved appliances can be found with the product listing in the HETAS Approved Product search or you can contact the manufacturer directly.
Regulations and certification vary by regions.
Consumers in Scotland, Northern Ireland, Republic of Ireland and Isle of Man should contact their relevant Local Authority prior to commencing any installation work as the regulations for notification by Competent Person Scheme registrants does not apply in these regions.
Other regulations may apply to particular categories of work.
Your HETAS Installer with notify your installation through the HETAS Technical Hub; the record will then be sent to the Local Authority from our system and your Certificate of Compliance should arrive within 2 weeks via Royal Mail.
From the completion of your installation, after your HETAS Installer has notified your work through the HETAS Technical Hub, your certificate should have arrived within 2 weeks via Royal Mail. If you have not yet received this, you have two months to get in touch with our support team and receive a replacement certificate. If over two months have passed you will have to pay a duplicate certificate fee. You can contact our support team at support@hetas.co.uk.
If the installation is less than 6 months old and your installer is still HETAS Registered, we would recommend contacting the installer to request they issue you with a new Certificate of Compliance showing the correct information. Once you’ve received your new certificate please contact our Consumer Support Team to request we remove the incorrect record from our systems to ensure your installation is not duplicated.
If your installation is older than 6 months, or your installer is no longer HETAS Registered, please get in touch with our support team at support@hetas.co.uk or call 01684 215215 for assistance.
Where a hearth, fireplace, flue or chimney is provided as part of the work information essential to the correct application and use of these facilities should be permanently posted in the building. A way of meeting this requirement is for the installer to provide a Notice Plate.
You should also receive an operating manual for the appliance that has been installed.
Many operating manuals for HETAS Approved appliances can be found with the product listing in the HETAS Approved Product search or you can contact the manufacturer directly.