HETAS News

No contract no payment

Which? Trusted Traders update: Having a contract in place before starting work seems obvious. But complaints from customers and traders seem to indicate that the obvious doesn’t always happen. Most of the time, you quote for a job, do it to the best of your ability, the customer is happy and they pay you. However,…

From the Helpline

It’s been a busy time on the HETAS Technical Helpline. Some of the common themes for April include distance to combustibles, CO alarm requirements and positioning and of course external air supply with our latest guidance being sent out in the latest Technical Bulletin. We have also had a number of enquiries about the Renewable…

Refresher Training Update

Don’t wait for your previous qualification to expire before booking your refresher training! You can book your HETAS Refresher assessment training up to six months ahead of the due date, without losing any time from your five-year extension. To give an example: H003 dry installer course passed 13th January 2012 Refresher due 13th January 2017…

Working with Building Control

Working with Building Control (Appendix A) as part of Approved Document J A recent roundtable hosted by HETAS revealed a number of issues that are affecting both the biomass and wood-burning stoves markets. One of the key areas of discussion was the issues surrounding the ‘signing off’ or ‘notification’ of solid fuel & biomass installations and…

Alternative Dispute Resolution

The UK government are implementing a European Directive for Alternative Dispute Resolution (ADR). This covers a range of ways for settling a dispute between a consumer and a trader without taking legal action. ADR options (such as arbitration or mediation) can often be faster and better than going to court. Most UK businesses which sell…

Which? Trusted Traders and HETAS

Which Trusted Traders Partnership with HETAS Which Trusted Traders are excited to announce a new partnership with HETAS. This exciting new partnership between Which Trusted Traders and HETAS allows HETAS registered installers a great opportunity to achieve a dual endorsement to help them stand out from the crowd. Additionally, the exciting collaboration will bring to…

HETAS has moved…

HETAS has moved offices from it's previous location just outside Cheltenham to Tewkesbury on Friday 24th October 2014. Our new address is HETAS, Severn House, Unit 5 Newtown Trading Estate, Green Lane, Tewkesbury, Gloucestershire, GL20 8HD. This address should be used for all correspondence from now. Contact phone numbers will be: General: 01684 278170 Fax: 01684 273929…

Unregistered installer of wood burners is prosecuted

A man who falsely claimed to be registered to install and work on wood burning stoves has been prosecuted by Dorset County Council’s trading standards team. On 4 November 2013 at Weymouth Magistrates Court, Nicholas Dominic Joseph Jerrard, aged 40, of Castlemaine Road, Weymouth, pleaded guilty to six offences under The Consumer Protection from Unfair…

Trading standards send rogue trader up in smoke

A Caerphilly man has been fined £4200 after an investigation by Trading Standards regarding poorly fitted and potentially dangerous wood burning stoves. Luke Hathway, who traded as Everything Stoves and Celtic Stoves, had been the subject of several complaints to Trading Standards, and had falsely claimed to be a member of HETAS. Despite attending HETAS…

Trading Standards Success

Installer fined for illegal use of HETAS logo A heating installer from Devon has been ordered to pay almost £3,500 by Barnstaple Magistrates Court for offences including the misuse of the HETAS logo. Warren Emo trading as Fired Up pleaded guilty to all three charges which included giving a customer incorrect advice on the installation…