Working together for a cleaner and safer environment.
There are many benefits behind using the wide range of services available through HETAS and our registered businesses. Here you can search for the right business for you and get expert advice from our team of experts.
HETAS is here to help you to make the most of your wood burning or multi fuel heating system. As a not-for-profit organisation providing a range of approved services, from installers and retailers to chimney sweeps, service technicians and a range of Cleaner Choice approved products.
Through our industry leading searches, you can find the person you need to purchase, install, sweep and service your stove or biomass heating system.
Our experts have also put together comprehensive advice to help you to use your stove or boiler in a safe and efficient way. Our Advice Hub has all the top tips you need.
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Advice Hub
The HETAS Advice Hub has range of tips and advice to help you make the most of your stove or biomass system. From lighting a fire, when to have your chimney swept and stove serviced, what to do with your stove ash, through to advice on how to burn better. Visit the Hub for expert advice from the HETAS team.
Your stove installation journey with HETAS
Our Services
Retailers
HETAS Approved Retailers give you confidence in getting a suitable, efficient and safe wood burning or biomass appliance for your home. All approved retailers contain at least one HETAS trained showroom staff member, meaning quality advice can be given to the end-user that meets a good standard of service.
Installers
HETAS is the only competent person scheme specialising in the installation of solid fuel and biomass appliances. The HETAS ‘Find Installer’ search makes it easy to find your nearest HETAS Installer of solid fuel, wood and biomass appliances.
Chimney Sweeps
A good chimney is essential to the continuing efficient and safe operation of all solid fuel burning heating and cooking appliances. HETAS recommends that chimney sweeping is best carried out by a HETAS Approved Sweep at least once a year, depending upon the appliance and fuel being used.
Servicing
Servicing your stove is critically important if you want to keep it operating efficiently and safely. HETAS servicing technicians can give your stove the expert attention it needs to ensure it can perform safely and efficiently. Our search allows you to filter for servicing for stoves, stoves with boilers and biomass systems.
Biomass Maintenance
HETAS has launched a new registration scheme for engineers to demonstrate competency in the servicing and maintenance of domestic and commercial biomass appliances.
Products
HETAS has introduced the new Cleaner Choice Product Approval Scheme focused on raising industry standards and driving consumers towards the cleanest burning biomass and solid fuel appliances proven to go above and beyond in minimising harmful particle emissions, reducing the impact of their use on air quality and the environment.
What can we help you with?
Customers using a HETAS Registered Installer in England and Wales will receive either a HETAS Certificate of Compliance (Building Regulation Compliance Certificate) from the installer on the completion of installation work or through the post if the installer notifies the installation online. Your installer will let you know which method of certification they will be using. Find out more about the importance of the HETAS certificate of compliance, and order your replacement certificate using our online system.
Lighting a fire can sometimes be difficult and there are countless guides on the internet. The HETAS team has pulled together the best guidance available so you can get it right first time. There are two popular methods to getting a fire lit, the traditional and the top down, or upside down method. Visit our Advice Hub to become a fire lighting expert.
HETAS encourage having your chimney swept at least twice a year when burning wood or bituminous house coal and at least once a year when burning smokeless fuels. The best times to have your chimney swept are just before the start of the heating season and after your stove has not been used over a prolonged period. If sweeping twice a year, the second time should be after the peak of the main heating season. You should also have your stove serviced regularly alongside having your chimney swept. The HETAS search will allow you to search for approved sweeps and service technicians.
The HETAS Cleaner Choice Approval Scheme is unique in that HETAS is a third party independent and impartial certification body that relies on first-hand review of test data from notified laboratories in checking that each appliance meets, and in critical areas, exceeds some of the most stringent limits set by tested standards and test methods. The HETAS Cleaner Choice Approval Scheme, while focused on particulate emissions, also provides the consumer and installer assurance that the appliance listed meets all the relevant regulations in the UK as before, including safety and performance requirements, correct operation, and correct installation for HETAS installers.
Visit the Advice Hub for more tips and guidance
HETAS is concerned with the safety, technical standard and compliance to Building Regulations of the work carried out by its Registrants.
All registrants are required to undertake specific training and be routinely assessed to be registered with HETAS. This helps us ensure that installers are carrying out safe and compliant installations.
We do however understand that complaints can arise from time to time. Where HETAS investigates a complaint, we are aiming to establish whether the so installation meets regulations and is complaint, if any areas of non-compliance are identified, the registrant will be tasked with addressing this We aim to act in a proportionate, fair and independent manner. Please note we have no legal power to compel either registrants or consumers to act and the HETAS complaints process sits aside of any consumer rights.
Choose the right fuel
Fuel suppliers are assessed as having quality procedures in place to demonstrate their ability to supply wood fuels that meet these standards.
Firewood
Hard and soft wood defined by log length, diameter and moisture content, either kiln dried or naturally seasoned.
Pellets
Compressed biofuel made from pulverised biomass, usually in a cylindrical form, typically 5-30mm.
Woodchip
Chipped woody biomass in the form of pieces with a defined particle size, produced by chopping with sharp mechanical cutters.
Hog Fuel
Chipped woody biomass in the form of pieces with a defined particle size, produced by a machine with a blunt hammer action.
Briquettes
Solid biofuel, formed as cubes or into cylindrical lengths, is produced by compressing pulverised biomass.
Find out more about fuel schemes and discover the right fuel for you.
Retailers
HETAS Approved Retailers give you confidence in getting a suitable, efficient and safe wood burning or biomass appliance for your home. All approved retailers contain at least one HETAS trained showroom staff member, meaning quality advice can be given to the end user that meets a good standard of service.
Products
HETAS has introduced the new Cleaner Choice Product Approval Scheme focused on raising industry standards and driving consumers towards the cleanest burning biomass and solid fuel appliances proven to go above and beyond in minimising harmful particle emissions, reducing the impact of their use on air quality and the environment.
Chimney Sweeps
A good chimney is essential to the continuing efficient and safe operation of all solid fuel burning heating and cooking appliances. HETAS recommends that chimney sweeping is best carried out by a HETAS Approved Sweep at least once a year, depending upon the appliance and fuel being used.
HETAS Advice
16 things you should never burn in your wood burner
How to choose the perfect wood-burning stove for your home
Consumer Guide to Ecodesign and Defra
Do I need my chimney lined?
Are you in a Smoke Control Area? (SCA)
Keeping you safe – rogue traders, logo misuse, and imitation businesses
Safety Advice for Installations of Fireplace Surrounds
How to light a fire
Top tips for using your wood burner responsibly and safely
How to choose the correct fuel for optimal burning
You could be risking a fine, the longevity of your stove, or even a house fire you burn these things in your wood burner.
Deciding on the right wood burner for your home isn’t easy. The HETAS team have created this article as an easy way for you to choose the cleanest stove that is right for you.
The HETAS team has put together a simple guide to give you an overview of Ecodesign and Defra Exemption requirements.
One of the most common questions the HETAS team is asked on our helpline. Our useful guide will help you decide if you need a liner.
The HETAS team provide an overview of Smoke Control Areas and what this means if you’re looking to install a stove in an SCA.
The HETAS team detail how to identify rogue traders, logo misuse, and imitation businesses to help you keep safe.
Installing fireplace surrounds safely is an important issue. The HETAS team cover important safety tips to consider before installation.
Lighting a fire can sometimes be difficult and there are countless guides on the internet. Our team has pulled together the best guidance available so you can get it right first time.
Burning responsibly and safely will increase the efficiency of your stove and reduce its environmental impact.
Every stove user has a responsibility to burn correctly. Following these top tips will help you continue burning optimally and responsibly.